{"id":36783,"date":"2024-07-03T11:51:15","date_gmt":"2024-07-03T09:51:15","guid":{"rendered":"https:\/\/epproduzione.com\/TTEP\/servizio-clienti\/"},"modified":"2026-06-12T15:04:44","modified_gmt":"2026-06-12T13:04:44","slug":"servizio-clienti","status":"publish","type":"page","link":"https:\/\/ttep.it\/en\/servizio-clienti\/","title":{"rendered":"Customer care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36783\" class=\"elementor elementor-36783 elementor-36238\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65b89801 e-flex e-con-boxed e-con e-parent\" data-id=\"65b89801\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-12f9f58a e-con-full e-flex e-con e-child\" data-id=\"12f9f58a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1d311 elementor-widget elementor-widget-heading\" data-id=\"1c1d311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Al fianco dei nostri clienti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22b0eed7 elementor-widget elementor-widget-text-editor\" data-id=\"22b0eed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>EP Energia Italia offre un servizio trasparente e responsabile:<br \/>siamo coinvolti in prima persona nella condivisione dei target e nella costruzione di rapporti di collaborazione e partnership con l\u2019obiettivo del miglioramento continuo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-638c75b1 e-flex e-con-boxed e-con e-parent\" data-id=\"638c75b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52513149 e-con-full e-flex e-con e-child\" data-id=\"52513149\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5d63bb44 e-con-full e-flex e-con e-child\" data-id=\"5d63bb44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28c76b33 elementor-widget elementor-widget-heading\" data-id=\"28c76b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Area riservata<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61399458 elementor-widget elementor-widget-text-editor\" data-id=\"61399458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c8 disponibile per i nostri clienti\u00a0un\u2019<a href=\"https:\/\/epei.cwp-portal.it\/\" data-wplink-edit=\"true\">area riservata<\/a>\u00a0per monitorare l\u2019andamento dei consumi, conoscere il dettaglio delle fatture, verificare le informazioni rese disponibili dal Distributore e scoprire i report dedicati.\u00a0<\/p><p>In caso di mancata ricezione della mail di benvenuto con la procedura di prima registrazione all\u2019area riservata contattare il Team BackOffice all\u2019indirizzo mail\u00a0<a href=\"mailto:backoffice@epei.it\">backoffice@epei.it.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9f2ca elementor-widget elementor-widget-button\" data-id=\"ad9f2ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/epei.cwp-portal.it\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Accedi all'area riservata<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-201e681a e-con-full e-flex e-con e-child\" data-id=\"201e681a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17899bf4 e-flex e-con-boxed e-con e-parent\" data-id=\"17899bf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-32bffeb e-con-full e-flex e-con e-child\" data-id=\"32bffeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f19ac93 e-con-full e-flex e-con e-child\" data-id=\"3f19ac93\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73976348 elementor-widget elementor-widget-heading\" data-id=\"73976348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Energia green<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf135ed elementor-widget elementor-widget-image\" data-id=\"cf135ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"289\" src=\"https:\/\/ttep.it\/wp-content\/uploads\/2024\/07\/image001-8.jpg\" class=\"attachment-large size-large wp-image-36246\" alt=\"\" srcset=\"https:\/\/ttep.it\/wp-content\/uploads\/2024\/07\/image001-8.jpg 975w, https:\/\/ttep.it\/wp-content\/uploads\/2024\/07\/image001-8-300x108.jpg 300w, https:\/\/ttep.it\/wp-content\/uploads\/2024\/07\/image001-8-768x277.jpg 768w, https:\/\/ttep.it\/wp-content\/uploads\/2024\/07\/image001-8-480x173.jpg 480w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c15a77c elementor-widget elementor-widget-text-editor\" data-id=\"4c15a77c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"et_pb_section et_pb_section_2 et_pb_equal_columns et_pb_with_background et_section_specialty\"><div class=\"et_pb_row\"><div class=\"et_pb_column et_pb_column_1_2 et_pb_column_4 et_pb_specialty_column et_pb_css_mix_blend_mode_passthrough et-last-child\"><div class=\"et_pb_row_inner et_pb_row_inner_1\"><div class=\"et_pb_column et_pb_column_4_4 et_pb_column_inner et_pb_column_inner_2 et-last-child\"><div class=\"et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light\"><div class=\"et_pb_text_inner\">EP Energia Italia, in linea con i principi e gli obiettivi di sostenibilit\u00e0 del Gruppo TTEP, accompagna le aziende in un percorso virtuoso di riduzione dell\u2019impronta di carbonio, proponendo la fornitura di energia elettrica da fonti rinnovabili, certificata da Garanzie di Origine rilasciate dal Gestore dei Servizi Energetici.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section et_pb_section_3 our-services-section et_section_regular\"><div class=\"et_pb_row et_pb_row_2\"><div class=\"et_pb_column et_pb_column_4_4 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough et-last-child\"><div class=\"et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light\">\u00a0<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3353af30 e-flex e-con-boxed e-con e-parent\" data-id=\"3353af30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-487322e0 e-con-full e-flex e-con e-child\" data-id=\"487322e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43ebe24b elementor-widget elementor-widget-heading\" data-id=\"43ebe24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pillole informative<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b50c17 elementor-widget elementor-widget-text-editor\" data-id=\"5b50c17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPiccoli spunti per un aggiornamento nel complesso mondo dell\u2019energia, in costante evoluzione.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a446c18 elementor-widget elementor-widget-spacer\" data-id=\"a446c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ddf41d2 e-flex e-con-boxed e-con e-parent\" data-id=\"6ddf41d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d77a9f4 e-con-full e-flex e-con e-child\" data-id=\"5d77a9f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f08756a elementor-widget elementor-widget-heading\" data-id=\"6f08756a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Modulistica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58125ae1 elementor-widget elementor-widget-text-editor\" data-id=\"58125ae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Per comunicazioni, segnalazioni e reclami, scarica i moduli a fianco.<br \/>Le richieste possono essere inviate:<\/p><ul><li>via email al servizio clienti:\u00a0<a href=\"mailto:customercare@epei.it\">customercare@epei.it<\/a><\/li><li>via posta all\u2019indirizzo della sede operativa:<br \/>Via Verziere 11, 20122 \u2013 Milano (MI)<\/li><li>via PEC a\u00a0<a href=\"mailto:epp3@unapec.it\">epp3@unapec.it<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2a4e1 e-con-full e-flex e-con e-child\" data-id=\"d2a4e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d6f6770 elementor-widget elementor-widget-button\" data-id=\"4d6f6770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Modulo reclamo semplice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7698c20 elementor-widget elementor-widget-button\" data-id=\"7698c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Modulo reclamo per fatturazione importi anomali<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-175ad85 elementor-widget elementor-widget-button\" data-id=\"175ad85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Standard specifici e generali di qualit\u00e0 e indennizzi<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Al fianco dei nostri clienti EP Energia Italia offre un servizio trasparente e responsabile:siamo coinvolti in prima persona nella condivisione dei target e nella costruzione di rapporti di collaborazione e partnership con l\u2019obiettivo del miglioramento continuo. Area riservata \u00c8 disponibile per i nostri clienti\u00a0un\u2019area riservata\u00a0per monitorare l\u2019andamento dei consumi, conoscere il dettaglio delle fatture, verificare [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36783","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer care - TTEP Italia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ttep.it\/en\/servizio-clienti\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer care - TTEP Italia\" \/>\n<meta property=\"og:description\" content=\"Al fianco dei nostri clienti EP Energia Italia offre un servizio trasparente e responsabile:siamo coinvolti in prima persona nella condivisione dei target e nella costruzione di rapporti di collaborazione e partnership con l\u2019obiettivo del miglioramento continuo. 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